Privacy Policy
Effective Date: January 1, 2026 | Last Updated: August 18, 2026
Automat ("we," "us," or "our"), a DBA of Spotless Wash Solutions USA Inc., respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (buyautomat.com) or purchase our products or services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or services.
1. Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Create an account
- Place an order for our products or services
- Register for commercial or fleet-related services
- Sign up for our newsletter or promotional emails
- Contact us with questions or feedback
- Participate in surveys or promotions
| Information Type | Examples |
|---|---|
| Contact Information | Name, email address, phone number, mailing address |
| Account Information | Username, password, order history |
| Payment Information | Credit/debit card numbers, billing address |
| Business Information | Company name, business address (for commercial accounts) |
Information Automatically Collected
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies
Information from Third Parties
We may receive information from third parties such as payment processors and financial institutions, marketing partners and analytics providers, and public databases.
2. How We Use Your Information
Provide and Maintain Our Services
- Process your orders and payments
- Manage your account and preferences
- Provide customer support and respond to inquiries
- Send transaction confirmations and service updates
Improve and Personalize Your Experience
- Analyze usage patterns to improve our website
- Customize content and features based on your preferences
- Conduct research and analysis
Marketing and Communications
- Send promotional emails about special offers, new products, or events (with your consent)
- Conduct surveys and gather feedback
- Send newsletters and updates
Legal and Security Purposes
- Comply with legal obligations and respond to legal requests
- Protect against fraud and unauthorized transactions
- Enforce our Terms and Conditions
- Protect the rights, property, and safety of Automat, our users, and others
3. How We Share Your Information
Service Providers
We share information with third-party vendors who perform services on our behalf, including payment processing and billing, data analysis and analytics, email delivery and marketing, customer service and support, and website hosting and maintenance.
Business Transfers
If Automat or Spotless Wash Solutions USA Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
With Your Consent
We may share your information for any other purpose with your explicit consent.
We do not sell your personal information. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
5. Your Privacy Rights
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.
Correction
You have the right to request that we correct inaccurate or incomplete personal information.
Deletion
You have the right to request that we delete your personal information, subject to certain exceptions.
Opt-Out of Marketing
You can opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails or by contacting us directly.
To exercise your privacy rights, please contact us using the information at the end of this policy. We will respond to your request within 30 days.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including encryption of sensitive data, secure servers and firewalls, regular security assessments, and limited access to personal information by employees and contractors. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third parties.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, the right to opt out of sale (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date above.
12. Contact Us
Questions about this policy: [email protected]